Appointments – Refund & Return Policy
Effective Date: 2/17/2025
Last Updated: 2/17/2025
1. Appointment Scheduling
- Booking: Clients must book appointments through our online scheduling system on our website. Walk-ins are not accepted.
- Confirmation: A confirmation email will be sent upon successful booking. If you do not receive a confirmation, please contact us immediately.
- Deposit: A non-refundable deposit is required at the time of booking to secure your appointment. This deposit will be applied toward the total cost of your service.
- Late Arrivals: Clients arriving more than 15 minutes late may have their appointment rescheduled, and the deposit will be forfeited.
2. Cancellation and Rescheduling
- Notice Period: Cancellations or rescheduling must be done at least 48 hours before the scheduled appointment to avoid losing the deposit.
- No-Show: Clients who fail to show up for their appointment without prior notice will forfeit their deposit and may need to pay a penalty fee before booking future appointments.
- Emergency Cancellations: If you need to cancel or reschedule due to an emergency, please contact us as soon as possible.
3. Health and Safety
- Clean Hair: Please arrive with clean, detangled hair free of product build-up. Additional charges may apply for washing and detangling services.
4. Redo | Service Guarantee
- Satisfaction: Your satisfaction is our priority. If you are not happy with your service, please notify us before leaving the salon, and we will do our best to address any concerns.
- Adjustments: Minor adjustments can be made within 72 hours of your appointment at no additional cost. After this period, adjustments may incur a fee.
5. Accepted Payment Methods
We accept Zelle and Cash App for all services.
Final Payment: The remaining balance, after the deposit, is due before your service is completed (typically between 40% – 60% completion) or at the end of your appointment. We reserve the right to request full payment at any time during the braiding service.
Gratuity: Tips are appreciated but not required.
6. Children and Guests
- Children: Children are welcome if they have an appointment. For safety reasons, children not receiving services must be supervised by an adult at all times.
- Guests: Due to limited space and to ensure a relaxing environment, we kindly ask that you do not bring guests to your appointment.
7. Personal Belongings
- Valuables: Please keep your valuables with you at all times. Braids 360 is not responsible for lost or stolen items.
8. Respect and Conduct
- Behavior: We strive to maintain a professional and respectful environment. Any inappropriate behavior will not be tolerated and may result in the termination of your appointment.
- Feedback: We welcome your feedback. Please feel free to share your thoughts and suggestions with us.
9. Photos and Social Media
- Photos: We may take photos/videos of your hairstyle for our portfolio and social media. If you prefer not to have your photo taken, please let us know.
- Social Media: Follow us on social media for updates, promotions, and inspiration.
10. Contact Information
- Communication: For any inquiries or issues, please contact us via email or phone.
11. Right to Refuse Service
Braids 360 reserves the right to refuse service to anyone for reasons including, but not limited to, inappropriate behavior, and failure to comply with salon policies. Our priority is to maintain a safe, respectful, and professional environment for all clients and staff.